Predictive Intelligence section Security Incident form

SHIVAMM66257747
Tera Contributor

‎08-01-2025 03:14 AM

Hi Team,

While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:

  • Machine Learning Prediction
  • Confidence Score

It appears that this section has restricted visibility controlled by a client script, and it only becomes visible when these fields have values.

I would like to understand the following:

  • What is the purpose of this Predictive Intelligence section?
  • What integration or configuration is required to populate values in these fields?
    SHIVAMM66257747_0-1754042573389.png

     



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william_tran
ServiceNow Employee
ServiceNow Employee

‎08-06-2025 09:41 PM

Hi Shivamm66257747,

 

Those two fields that you are looking at are part of ServiceNow Predictive Intelligence suite of applications. To learn more about Predictive Intelligence, I recommend looking at the following ServiceNow Documentation.

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/predictive-int...

 

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