Qualys PCRS Test Results Integration Issue

[MdZakeerH]

Hi Community,

I'm currently working on the PCRS integration with Qualys in ServiceNow and encountering an issue when running the PCRS Test Results job. The job fails with the following error: "Cannot run REST-based integration without a Qualys API credential specified."

The required parameters gateway_url and pcrs_page_size are already added to the integration instance.

What is the correct format or value for the gateway_url parameter? 

What step I might be missing?
Any guidance or best practices from those who’ve successfully set this up would be greatly appreciated!

Thanks & Regards,

Zakeer

[Eliz Skogquist]

Hi MdZakeerH,

You can find the format for the gateway_url here: https://www.qualys.com/platform-identification/.

Hope this helps!

Elizabeth

[MdZakeerH]

Hi @Eliz Skogquist ,

Thank you for your response. I have set up the gateway URL and job starts working, but it eventually fails with below error-

javaException: java.lang.OutOfMemory Errors: java heap space

Have you or anyone encountered a similar issue? Any insights would be greatly appreciated.

Thanks & Regards,

Zakeer

[Eliz Skogquist]

Hi Zakeer,

You'll want to take the pcrs_page_size down to a value around 100.  You can find the details in this KB1286804, located on Support.servicenow.com (You'll need to log in for viewing.  If you don't have a login ID, it's saying to reduce the pcrs_page_size, found on the integration instance record).
Best regards,

Elizabeth