Qualys scan from Servicenow -

[User179407]

Hello,

While initiating scans from Servicenow to Qualys, I get the below error. I am using the "rescan vulnerable items" UI action from the VUL record.

Error: Unsuccessful response from server.  Status code: 400

I have already default_scan_appliance and default_scan_appliance in Qualys configuration

can someone please let me know what this error about ?

Thanks

.

[Ashutosh Munot1]

Hi,

Can you check the ECC queue for more information. This seems to be a bad request.

Thanks,
Ashutosh

[User179407]

HI,

There is nothing created in the ECC queue.

[Nitin64]

Did you check the documentation for section error handling checklist ? Are you using the ServiceNow Vulnerability Response app or custom integration developed by Qualys ?

If it is the latter one, write to api-integrations@qualys.com and the team will help you you. I have worked at Qualys since 2015 to 2018 and it is an indivisible part of work for the dev team to support folks with queries revolving around Q APIs in ServiceNow.

Hope that helps. Good luck !

Thanks,

Nitin | nitbabar@gmail.com

[Chris McDevitt]

Hi,

So, I'm am wondering about the IP address that you blanked out....

🙂

First, if it is an IPv6 address, the Qualys API (typically) does not support that. If the IP address falls outside of the Scanner range that will not work either.

I would grab a known good IPV4 address that falls in the range of the scanner and kick off a manual scan for the IP and check the results.

Go ahead and mark this as helpful or correct.