Remediation Target when the Ticket is reopened.

[MdA3]

Hi Team,

We’re working on Application Vulnerability Response and have encountered an issue: when an AVIT is marked as Resolved or Closed by a user and later reopened either by the scanner or manually, the remediation target date does not update.

Is this the expected out‑of‑box behavior, or do we need to adjust the target rules to ensure the remediation date is recalculated.

Thanks in Advance

[Martin Dewit]

Check your Remediation Target Rules. You can configure the Target (from) date to be first found, last found, last opened, etc.

Reference: https://www.servicenow.com/docs/r/security-management/vulnerability-response/sem-rt-rules-fields.htm...