Security Incident Calculators not working for me. What could I be doing wrong?

[Joel Pomales1]

Hello team.

Quick (and maybe dumb!) question:

I'm trying different security incident calculators here to get fields set and to get a risk score. I've changed conditions, orders, etc and nothing seems to work. On my PDI, the one that always runs is the last one called 'Business Impact' which runs the 'Aggregate from Severity Calculators' calculator which runs a script include. And even when I turn that off (false), a new incident does not take from the security calculators before it.

What am I missing here?

[Mike_R]

I think it's actually this one that's doing the calculation

instanceName.service-now.com/nav_to.do?uri=sn_si_calculator_group.do?sys_id=8911b8a99f01120034c6b6a0...

With that being said, I would just disable the OOTB calculator groups and create your own for your org.

[Joel Pomales1]

I sort of thought so. But you can't disable the calculator groups, right? You have to disable all of the calculators and then create your own. Correct?

[Mike_R]

You're right. Disable the calculators and create your own. You can leave the group and create your own calculator under the OOTB group.  

[Joel Pomales1]

OK. So I disabled everything and created a single calculator group for a service. It apparently calculates the risk OK, but it doesn't change the business impact field to the value I entered in the calculator.

This is weird...and frustrating.