Security incident Dashboard visibility to snc_external users

Pooja P
Tera Contributor

Hi Team,

 

there is a requirement from client to create a dashboard for Security incident and make that visible to end users(snc_external) in CSM portal.

 

Can you please suggest the possible ways.

 

Thanks,

Pooja

1 REPLY 1

VaranAwesomenow
Mega Sage

OOB security incident workspace has this dashboard which provides details about security incidents and their corresponding SLAs. If the requirement is to create a dashboard that has security incidents and response tasks for a given customer (since you mentioned CSM portal) then you may have to add a interactive filter on the dashboard and allow way to filter the data accordingly. Second part would be to create ACLs that would provide read access to security incident table (sn_si_incident) and response task table (sn_si_task), OOB below are ACLs on security incident Access Controls | ServiceNow

Create new set of ACLs on sn_si_incident and sn_si_task with role as snc_external with condition to limit the records based on the affected user.company or configuration item.company or any other attribute on security incident / security task that would identify the company of user who is trying to access these records. 

VaranAwesomenow_0-1745856240393.png

This should provide a good start point to solution this requirement.