SIR: How to customize the "Source" and "Alert Sensor" fields

[AJ Van Beest]

Hi all,

I'd like to be able to customize the "Source" and "Alert Sensor" drop-down lists for SIR tickets.

Can you please either point me to documentation for that, or drop your first-hand knowledge in a reply?

Thanks for your help!

-aj

[Richard Taylor · Accepted solution]

Hi AJ,

These are just added entries in the:

- Source/Contact_type field

- Alert Sensor/alert_sensor field

Right click the field title to the left of the field box in each case and "Configure Choices".

Add your entries there.

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If my answer is helpful/solution, please mark it as so to help others!

[AJ Van Beest]

Thanks for your help, Richard. That appears to be exactly what I was looking for!

Here's a little extra nugget for other who come across this: It looks like these values are also configurable via "system definition > choice lists."