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Resolved! VR - How to manage "Unclassed Hardware" CIs

In Vulnerability Response, how do you manage the Unclassed Hardware [cmdb_ci_unclassed_hardware] table? In regards to VR integrations with third-party tools, ServiceNow automatically creates CIs on the Unclassed Hardware table when a CI is unmatched ...

Zach N by Tera Guru
  • 4119 Views
  • 7 replies
  • 3 helpfuls

Assets having same sys_id question

I have a customer asking this and I'm not sure how to answer: "We have the Qualys integration for Vulnerability Response running, and we have noticed that within the discovered items table we are seeing multiple assets that have the same sys_id, but ...

Vulnerability response

We want to disable an assignment rule. What will happen to the existing Vulnerable items that were originally assigned using that assignment group ?

Harleen by Giga Contributor
  • 324 Views
  • 2 replies
  • 0 helpfuls

Arcsight Integration event mapping to security incident

Hi, We have ArcSight Integration in system and under that mapping some fields from there to ServiceNow. There is one time field which has time in "GMT" but when it mapped to ServiceNow security incident it convert it to "PST".We have custom script in...

Pranali18 by Tera Expert
  • 319 Views
  • 2 replies
  • 0 helpfuls

How are licenses calculated for Vulnerability response

Hello, I am new to Vulnerability Response licensing.I have the following questions related to licensing in Vulnerability Response :1. how are number of licenses being used calculated?2. where can i see the number of licenses being used?3. What could ...

Gagandeep6 by Tera Contributor
  • 1267 Views
  • 3 replies
  • 2 helpfuls

SLA on Hold in Vulnerable item when exception applied.

Hello All,I need help to understand SLA in Vulnerable item when exception applied.Exception applied on Vulnerable item with SLA status "Target Missed" (other 2 example  VI form with SLA status "In-flight" ,  VI form with SLA status "No Target"). But ...

Resolved! TenableSCAssetsIntegration Error 403

Hello, My VR integration to Tenable has been running fine in dev  for the past few weeks. We just cloned our prod environment  and after doing the same setup steps. My third party vulnerability entries are loading fine and i was even able to pull ope...

Filter incident templates by field value

Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...