Template Not Applied in Security Incident Response Workspace

[Greg33]

Hi all,

I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks.

In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Template Not Applied.

I'm a bit lost as the where to look, any hints on this would be greatly appreciated!

Thanks in advance

Greg

[Ankur Bawiskar]

@Greg33 

Did you recently upgrade?

Was this working fine earlier?

[Greg33]

Hi,

I've just updated the Security Incident Response Workspace to the latest store version. I can't say whether or not this was working earlier as it's a new implementation. For the same reason, I know that nothing has been customised though...

[kaushal_snow]

Hi @Greg33 ,

It’s possible this issue was introduced in the recent update. Consider rolling back or testing on a fresh pre upgrade instance (if available) to compare behavior.....and another scenario would be, templates fail silently in Workspace if field level write ACLs are too restrictive....

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