Template Not Applied in Security Incident Response Workspace

[Greg33]

Hi all,

I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks.

In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Template Not Applied.

I'm a bit lost as the where to look, any hints on this would be greatly appreciated!

Thanks in advance

Greg

[Ankur Bawiskar]

@Greg33 

Did you recently upgrade?

Was this working fine earlier?

[Greg33]

Hi,

I've just updated the Security Incident Response Workspace to the latest store version. I can't say whether or not this was working earlier as it's a new implementation. For the same reason, I know that nothing has been customised though...

[kaushal_snow]

Hi @Greg33 ,

It’s possible this issue was introduced in the recent update. Consider rolling back or testing on a fresh pre upgrade instance (if available) to compare behavior.....and another scenario would be, templates fail silently in Workspace if field level write ACLs are too restrictive....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community...

[Greg33]

I've just tested on a Fresh PDI... Same issue... Could you give more details about 'Rolling back'? not sure how to do that, if it's at all possible?