TenableSCPluginIntegration:

[Lyzet Garrido]

Hi,

I am getting error below when running Vulnerability Response Integration with Tenable. My instance is on australia version

Error: Invalid response code received from TenableSCPluginIntegration: 403. Access denied. You do not have permission to access this resource. Verify your credentials or contact Tenable.sc support for assistance.

Thank you

[Tanushree Maiti]

Hi @Lyzet Garrido 

Validate it:

• If the Tenable.sc product and your ServiceNow AI Platform instance aren’t in the same environment, you’re required to use a MID Server. If you are using Mid server, ensure Mid server is up.

  Refer: Understanding the Tenable Vulnerability Integration 

• Obtain Tenable credentials.

  Verify you have any account names, passwords, and other service information required by your Tenable products so that you have access to them.

  Tenable.io requires Administrator access with a permission attribute greater than or equal to 64. Tenable.sc requires Security Analyst or Manager access.

  Note:

  Starting with v3.8 of Vulnerability Response Integration with Tenable, accessing Tenable.io no longer needs administrator privileges. A basic user with a permission attribute equal to 16 can also access the product.  Refer: Preparing for the Tenable Vulnerability Integration 
• Validate Data retrieval settings for the Tenable Vulnerability Integration