Test Result status is Passed that is Result is Passed but state of the Test Result is Open

Salma Laskar
Tera Expert

Hi,

There are a list of Test Results in Result = Passed provided as a part of incident raised by VR team asking the reason for State of the Test Result to be still Open.

 

Kindly let know if it is expected behaviour if so please provide some references.

 

If not, incase similar issue was faced let know the solution.

 

Thank You!

2 REPLIES 2

Rupali8
ServiceNow Employee
ServiceNow Employee

Hi @Salma Laskar ,

Did you get a resolution on this? Was there any modifications you made to the configurations or remediation tasks that led to this?

Salma Laskar
Tera Expert

Hi Rupali,

We have not got a solution yet.

 

Thank you! for reaching out.