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Time Card Module

yogeshsharm
Kilo Contributor

Hope this email finds you well.

When entering time in the Time Cards module, I am no longer able to tab between fields to enter my hours. Previously, I could use the Tab key to move quickly from one field to the next, making time entry much more efficient.

Currently, I have to:

  • Double-click into a field
  • Enter the time
  • Select the check mark to confirm
  • Manually move to the next field

From a user experience perspective, this introduces several additional clicks and significantly increases the time required to submit timesheets.

I'm not sure when this functionality changed or if it was impacted by a recent patch or update. Could you please advise whether there is a setting or configuration that can be enabled to restore the previous tab-navigation functionality?

Thank you for your assistance.

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @yogeshsharm 

 

Could you confirm that your  "Time Card Grid" Service Portal Widget (sp_widget) was not customized.

 

Refer: KB0822994 Cannot Submit Time Cards in Time Sheet Portal - Submit Button not working

 

Also check: KB0829158 Time sheet portal message when submiting a blank card only shows after reloading the page

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti