Time Card Module
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08-06-2026 01:05 AM
Hope this email finds you well.
When entering time in the Time Cards module, I am no longer able to tab between fields to enter my hours. Previously, I could use the Tab key to move quickly from one field to the next, making time entry much more efficient.
Currently, I have to:
- Double-click into a field
- Enter the time
- Select the check mark to confirm
- Manually move to the next field
From a user experience perspective, this introduces several additional clicks and significantly increases the time required to submit timesheets.
I'm not sure when this functionality changed or if it was impacted by a recent patch or update. Could you please advise whether there is a setting or configuration that can be enabled to restore the previous tab-navigation functionality?
Thank you for your assistance.
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Monday
Hi @yogeshsharm
Could you confirm that your "Time Card Grid" Service Portal Widget (sp_widget) was not customized.
Refer: KB0822994 Cannot Submit Time Cards in Time Sheet Portal - Submit Button not working
Also check: KB0829158 Time sheet portal message when submiting a blank card only shows after reloading the page
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
