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User Reported Phishing Email table has blank fields

Swathi P
Kilo Sage

Hello Team,

 

I am trying to create User Reported Phishing email but it is not populating the fields such as message id , reported by 
I have activated the flow as well but still these values are blank what is missing here please suggest

SwathiP_0-1778736245169.png

 

2 REPLIES 2

MorrisN
ServiceNow Employee

Hello Swathi,

 

How did you create this PHIS record? Did you manually upload a .eml file using the Security Incidents > Phishing Emails > Report Phish Email? 

 

Can you also check the Phishing Email Headers tab and confirm that those keys have values there?

 

Thank you,

Morris Nessim

Sorry for the delayed response. I created the Phishing from Security Incident workspace button Report Phish email. 
It works if i use this path Security Incidents > Phishing Emails > Report Phish Email?

SwathiP_0-1779862070236.png