User roles required for exporting lists

[Greg33]

Hi all,

I would like to enable the export feature that can be found on the SIR workspace, both via the homepage and list view, users have a 'Export' UI action (this appears to be the same functionality as right-clicking on the form header > export > excel/pdt etc... in the classic UI).

According to this document  Role required: sn_si.analyst 

As Admin, it is working fine, however my users with sn_si roles are all getting a message saying: 'Requested attachment does not exist'

is there something that I'm missing? or a bug? 

Any insight would be welcome!

Thanks in advance!

[Ankur Bawiskar]

@Greg33 

If your user has the correct role and it's OOB feature, then it's an issue.

Raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Greg33]

I'm just surprised that I can't find any info about it and that nobody has reported it before? it seems to be happening across all my customer environments and all my PDIs...

I will get a HI case raised and post any updates here!

[Greg33 · Accepted solution]

Hi all,

So the solution provided by ServiceNow, and that is working is the creation of a property: glide.encryption.export_encrypted_data.allowed

Setting this value to true allows users, to export the attachments