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Vulnerability Remediation required email template

lak-ann
Tera Contributor

3 weeks ago

We currently use Vulnerability Response Module (infrastructure).  We assign vulnerabilities to support personnel and the remediation process requires support to work with end users to resolve vulnerabilities. I am looking for email capability to send a Distinct list of Remediation/Preferred Solution along with the Detection/Proof to the end user associated with the device. Am I able to configure and provide this ability within VRM?

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Naveen20
ServiceNow Employee

3 weeks ago

Try this Scheduled Flow in Flow Designer.

  1. Trigger: Set a Scheduled Flow (e.g., runs daily or weekly)
  2. Look Up Records: Query sn_vul_vulnerable_item where state is in active remediation
  3. Group by End User: Use a scripted step to build a grouped map of vulnerabilities per user (dot-walk cmdb_ci.assigned_to)
  4. Send Email: For each user, send one consolidated email containing an HTML table with their Remediation/Preferred Solution and Detection/Proof

In the scripted step, use a simple GlideRecord query grouped by the end user, build an HTML table string per user, and pass that into the Send Email action. This keeps everything in one flow, easy to find, easy to update.

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