Why priority field is not updating value on Security Incident when updating through flow designer

[Yamsanibhavani]

Hello Everyone,

I'm investigating an issue where the priority field on a Security Incident Record (SIR) isn't updating after a flow runs, despite successful execution. I'm considering the following potential factors that might be influencing this behavior:

- Are there any client scripts that might be overriding or preventing the priority field update?
- Could any business rules, especially those triggered before insert or update, be interfering with the priority field update?
- Are there any UI policies or field-level security settings that might be restricting the priority field update?
- Is there any other configuration, such as a data policy or a workflow, that could be impacting the priority field update?

Any thoughts or insights on how these factors might be contributing to the issue would be helpful.

[Yamsanibhavani]

Hi @Ankur Bawiskar ,

Actually using the flow I am creating a record and after validating some conditions and all in the last action im trying to update the created record with the update record action. Due to override default value checkbox is checked in dictionary entry override table. 
My ask is there any possibility to update the created record with the required priority value without unchecking the “override default value” checkbox?

[Ankur Bawiskar]

@Yamsanibhavani 

Override default will work when new record is getting created.

It should not impact during update record action.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Yamsanibhavani]

@Ankur Bawiskar ,

During creation of security incident only it setting  priority field to high through flow still not updating.

Any ways to update in this override conditions?

Thanks,

Yamsani

[Ankur Bawiskar]

@Yamsanibhavani 

While updating the record the dictionary override should not come into picture.

what error it throws while updating that field?

Did you try disabling that dictionary override and see if that's causing the issue?

Any data policy is blocking the update?

Any before business is blocking or clearing that field?

Did you try to update the record using background script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Siddhesh Gawade]

Hello @Yamsanibhavani ,

The dictiinary override record should not be causing any issue while updating or inserting the record. It will only works when you are inserting a new record and not setting the priority field and that time only it uses the default value.

Try updating the priority field from background script. You should be able to see errors if there are any. Also try using script tracer option to check what scripts are running when updating the priority.

Kindly mark the answer ✔️ Correct or Helpful ✔️ If it addresses your concern.

Regards,

Siddhesh