How preferred Solutions attaching in related list of Remediation Task form, where it is configured?

Kishan Khant
Tera Contributor

Hello,

I'm searching the How the preferred solution is attached with the remediation Task form,

KishanKhant_0-1695718206304.png


The problem is it seems it not putting the latest one or If I want to verify its correct how I can do it?

Can you help here?
#Vulnerability #Response #Preferred #Solution

2 REPLIES 2

Sarah Wood
Administrator
Administrator

Hi Kishan - Thanks for your question! As you may know, the Solution form fields are read-only and are automatically downloaded via third-party solution integrations. This product documentation has some useful notes on Vulnerability Solution Management and preferred solutions that may be helpful, namely that a Preferred Solution is meant to have the highest supersedence derived from the solutions associated with the vulnerability. You may also find it helpful to view the Solutions table in your instance to see more information on the preferred solution in question (All > Vulnerability Response > Solutions).

 

Hopefully that helps! 

 

Sarah 

Nitesh Tolani
ServiceNow Employee
ServiceNow Employee

The preferred solutions seen in the Related List of the Remediation task are the distinct preferred solutions from the associated vulnerable items.

In your screenshot, you have 54k vulnerable items and some of them would have the highlighted one as the preferred solution, hence the same can be seen in the related list of the remediation task.

Hope this helps.