Hi there, we're Rebeka Harsanyi and Joe Pizzo on the Customer Security & Trust team at ServiceNow. We run a biweekly webinar series focused on ServiceNow instance security, with a deep focus on Security Center. Our goal is to help ServiceNow admins, whether you're brand new to Security Center or already using it day to day, get more familiar with the features available to you, see how other customers are putting them to work, and leave each session with questions answered and ideas to take back to your instance.
Join us for our upcoming sessions, register for one, a few, or all of them below!
Instance Security: Hardening Your Instance
Your compliance score reflects how well your instance's security settings align with ServiceNow's recommended hardening values. In this session, we will walk through how to read the score, what drives it up or down, and how to use Security Center's hardening tool to configure settings as compliant or to accept risk.
July 7, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_Sx5j7RH-RWS6CXSR1MZGOQ
Instance Security: Access Analyzer Deep Dive
Access Analyzer lets you view permissions for selected users, roles, groups, agentic workflows, and AI agents. In this session, we will walk through how to run queries, compare access between two users, and interpret what you're seeing. We'll also look at Access Simulator, a feature within Access Analyzer that lets you pre-validate the effects of adding or removing roles or groups from a user before making any actual changes.
July 21, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_aJjp26YtTNGC4BCbdr96NA
Instance Security: Securing Non-Human Identities
Service accounts and integration accounts don't log in like people do, which makes them easy to overlook. In this session, we'll look at how the Machine Identity Console surfaces unique API calls, machine identity accounts, and high privileged machine accounts.
August 4, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_3z-g4fufTIGKETJlrXX6iA
Open Q&A: Hardening and Best Practices
Bring all your questions around Security Center to this session! This open Q&A is anchored on Hardening and Best Practices: we'll start the conversation with common blockers and what admins tend to run into, then guide the discussion around your questions!
August 18, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/meeting/register/ZduksgIRS327W4Cur-lKrQ
Instance Security: Security Metrics That Matter
Security Center includes over 60 security metrics covering users, logins, authentication, sessions, data exports, and more. In this session, we'll walk through what's available in the metrics tool and security posture dashboard, what they actually measure, and how to create a personalized dashboard to view the ones that actually matter for your instance.
September 1, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_s3ZW9telSUSSS8gHRWxOSw
Instance Security: Best Practices for a Secure Instance
Whether you're just getting started or looking to test your current approach, this session walks through the security practices that come up most consistently across ServiceNow instances: access controls, hardening, scanning cadence, and monitoring. Your environment is unique, so not everything will apply, but we'll make sure you leave with something valuable to take back.
September 15, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_LdOkI7qQSr24FGU-kRf7OA
Instance Security: Securing AI on ServiceNow
As customers roll out ServiceNow Otto, questions about how those features interact with existing access controls and security posture come up a lot. In this session, we'll look at how Access Analyzer can help you understand what agentic workflows and AI agents have access to on your instance, how existing role-based access controls apply to AI features, and where a tool like AI Control Tower fits into the broader governance picture.
September 29, 2026 1P.M. EST/ 10 A.M PST
Register here: https://servicenow.zoom.us/webinar/register/WN_L827NhVbQCiR5yOL4Hd07w
Have questions or want to stay in the loop on future webinars? Reach out to us anytime at InstanceSecurity@servicenow.com we'd love to hear from you!
