Automatically P2 create INC.

[Porkodi]

We need a new service cafe email address for business service 'HR OD' to automatically create Priority 2 (P2) Incident tickets.

[Dr Atul - LNG]

Hi @Porkodi 

You can use the inbound action/flow designer and mention the BS HR OD and set Impact =2 and urgency = 1

[Porkodi]

Inbound action i have tried but it didn't work.

could you please share the code.

[Dr Atul - LNG]

What you tried mate.