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Automatically P2 create INC.

Porkodi
Tera Contributor

‎09-09-2024 03:02 AM

We need a new service cafe email address for business service 'HR OD' to automatically create Priority 2 (P2) Incident tickets.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎09-09-2024 03:07 AM

Hi @Porkodi 

You can use the inbound action/flow designer and mention the BS HR OD and set Impact =2 and urgency = 1

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Porkodi
Tera Contributor
In response to Dr Atul G- LNG

‎09-09-2024 03:17 AM

Inbound action i have tried but it didn't work.

could you please share the code.

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Dr Atul G- LNG
Tera Patron
In response to Porkodi

‎09-09-2024 03:34 AM

What you tried mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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