Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Automatically P2 create INC.

Porkodi
Tera Contributor

‎09-09-2024 03:02 AM

We need a new service cafe email address for business service 'HR OD' to automatically create Priority 2 (P2) Incident tickets.

0 Helpfuls
  • 508 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-09-2024 03:07 AM

Hi @Porkodi 

You can use the inbound action/flow designer and mention the BS HR OD and set Impact =2 and urgency = 1

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Porkodi
Tera Contributor
In response to Dr Atul G- LNG

‎09-09-2024 03:17 AM

Inbound action i have tried but it didn't work.

could you please share the code.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Porkodi

‎09-09-2024 03:34 AM

What you tried mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls