What's app Gold Integration with servicenow

[rtrtungal39]

Hi ,

Need help on What's app Gold Integration with ServiceNow for Incident Creation.

what's app Gold is network device monitoring Tool .

Please provide any document 

Any help is much apricated

Thanx in advance,  

Regards,

Rahul Tungal

[Sai Kumar P]

Hi @rtrtungal39 ,

https://www.whatsupgold.com/blog/how-to-use-whatsup-gold-to-set-up-automated-servicenow-ticketing

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[rtrtungal39]

i am using sme configuration . 

servicenow url and user with ITIL and event integration role .

but we dont see any incident and event from WUG in servicenow

[Sai Kumar P]

Can you explain in detail?
Does the service account have integration user option checked?