Schedule Job button does not appear when saving a Data Privacy Job

[Edward Rosario]

Can anyone help? It was working fine at one point prior to Vancouver release

I'm trying to Configure a data privacy job on our dev instance to anonymize data on our non-production instance.
I have elevated to Role required: data_privacy_processor

I then followed these steps:

1. Elevated to the data_privacy_processor role.
2. Navigated to System Security > Data Privacy > Data Privacy Job.
3. In the Data Privacy Jobs list, clicked New.
4. In the form, filled in the fields required

The Doc then states to Right-click the form header and select Save from the context menu.  After saving the record, the Schedule Job and Delete Job buttons should appear.

But after saving the record, the Schedule Job button does not appear anywhere. 

Has anyone come across this issue? or know what would cause this?

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/task/config-...

[esther598]

Hello,

mypascoconnect login

Role Permissions: Double-check that the data_privacy_processor role has all the necessary permissions. Sometimes, roles might need additional permissions that aren’t immediately obvious.
Form Layout: Ensure that the form layout hasn’t been customized in a way that hides the “Schedule Job” button. You can try resetting the form layout to default settings.
Browser Issues: Sometimes, browser extensions or settings can interfere with how buttons and forms are displayed. Try clearing your browser cache or using a different browser.
Instance Version: Since you mentioned the issue started after the Vancouver release, it might be a bug or a change in how the feature is implemented. Check the release notes or known issues for the Vancouver release to see if this is a reported problem.
Logs and Errors: Look at the system logs or any error messages that might give more insight into why the button isn’t appearing.

Best Regards

esther598

[Paul Curwen]

Same problem here. the documentation is terrible. I'll post the answer here once I get it figured out. 

I also have the necessary data_privacy_processor role, yet I cannot schedule a Published Anonymization Job either from the menu system you mention or the data Privacy Overview Dashboard. The UI Action runs Script Include: data_privacy_processor to determine if the job can be scheduled. 

[Paul Curwen]

The answer is you also need to elevate to the role: data_privacy_clone_processor

So looks like the documentation is incomplete, but it works if you also elevate to the above role