Crowdstrike integration

[velkuruhari]

HI All,

Good Evening!

To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets that will need to be remediated. Possible incident response work-flows and automated data sync.

This is the requirement. I have configured all necessary connections and installed plugins related to crowdstrike in my dev servicenow instance. But data is not pulling up into the CMDB tables. while testing the load in data sources crowdstrike I am getting the error. Please find the screenshot below:

Please help me how can I achieve this.

Thank you in advance

Pavithra

[blanm]

Hi,

Are you only pulling in asset and host details? Or are you trying to get iot devices as well? The iot option is under the unmanaged asset details table within the configuration records. 

We ran into the same issue, but we are not interested in getting iot devices details, only asset and host details. Even though we had this option unchecked on the configuration table/record for crowdstrike (x_crowd_cmdb_timestamp), it was having issues with all of the iot fields while importing to the crowdstrike staging table (x_crowd_cmdb_crowdstrike_cmdb_staging_table). We had to go the staging table (right click a field on the table>configure>table) and delete some of the iot_device fields on this table (i think we deleted 5 or 6. Some of the fields are extra, like ip_address_1, ip_address_2 and so on, so we deleted those.). After we did that the import was successful. I would also double check your time stamp on the configuration record and make sure it's set to the day of you trying to import.

We worked with crowdstrike support on this and screenshared, and this is what they told us to do.