Service Graph Connectors

Armis Service Graph Connector for ServiceNow — Basic Troubleshooting Before Opening a Case

What the connector is and how it works The Service Graph Connector (SGC) for Armis is a CMDB ingestion tool. Its job is to take the asset inventory Armis has already discovered and ingest it into your ServiceNow CMDB as Configuration Items, following...

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Jamf SGC: Would you like to filter the Jamf API output by the supervised or managed flags?

... if so, then please upvote my Idea and let's see if we get enough support and SN listens. Thanks!

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Azure and AWS Service Graph Connector - stale VMI CIs (most recent discovery >2 month)

We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...

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What is the use of JSON Schema when integrating ServiceNow with MCP using Scripted REST API?

What's the use of JSON Schema when integrating ServiceNow with MCP using Scripted Rest API

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Grant access to departing user onedrive

When an employee leaves the company i want to share his onedrive to the users manager. Want to give SitecollectionAdmin access to the new user, I have installed onedrive and sharepoint spokes , but there is no OOB action available for granting admin ...

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Azure Service Graph Connector. VM Name is different than the OS Name

We have VMs in Azure that after they are created and in CMDB with the Virtual Machine Instance CI and the Windows Server CI with the same name, the OS Name (Server name) is being renamed. This is causing dueling sources in IRE as any Discovery or ag...

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Resolved! AWS Service Graph Connector: Key Rotation Setup

***Posting this so that others don't have to experience this: Issue #1: The documentation isn't correct on the value that needs to be entered initially when configuring the key rotation. It states "Key rotation date. Set the value to the required key...

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Resolved! Execute Service Graph Connector manually for testing purpose

Hello Friends, I am creating custom Business Rule. Please guide.Thank you very much in advance. best regards,Asmit

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Resolved! servicenow catalog item to add users to entra security groups

Hi there please advise what is the preferred way to add users to entra security groups via cat item. does servicenow need to import users and groups GUIDS from entra int servicenow? or is there a easier way is there similar free entra type cloud pla...

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AI Control tower External Assets Connection issue

Hi Team,I am trying to configure the Amazon CloudWatch connection in AICT, but I am running into the error below.Has anyone encountered this before, or could someone help me troubleshoot the issue?

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Is the velocloud graph connector specifically for telecom domain?

Hi all, Is the below VeloCloud service graph connector exclusively for Telecom customers of ServiceNow or could any ServiceNow customer in general can use it? Also, the pricing appears to be paid, is the cost included in the default licensing or is i...

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SGC-Azure - Authentication failed. The 'Authorization' header is missing.

Hi, I'm trying to configure the Service Graph Connector for Azure. When I try to test the connection for the my SG-Azure Service Graph Connection I am getting "Error 401 - Authentication failed. The 'Authorization' header is missing." I have confirme...

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Sidebar discussion integration with Teams

Hi community, I am trying to make work the Teams/sidebar integration in ServiceNow, but I keep hitting the wall no matter what troubleshooting I perform. I am able to start a sidebar discussion in ServiceNow and if an external is in the conversation,...

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Service Graph Connector for Microsoft - "No projects found for resource".

Hi everyone,I’m currently setting up the AI Service Graph Connector for Microsoft in AI Control Tower, and I’ve run into an error during the "Configure and test AI services connection" step.The Error:Alert level: Critical. Test connection failed. Rea...

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Service Graph Connector for WIZ

We are currently configuring the Service Graph Connector for Wiz to ingest our GCP cloud infrastructure hierarchy (Organizations → Folders → Projects) into the ServiceNow CMDB using out-of-the-box structural tables (cmdb_ci_cloud_org, cmdb_ci_gcp_fol...

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