Service Graph Connectors

Duplicate Product Models Being Created Due to Model Name Mismatch

I'm using the Microsoft Intune Service Graph Connector (SGC) to sync device data into our CMDB. The connector is working and importing CIs successfully, but I'm running into an issue with duplicate product model records being created in the cmdb_mode...

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Server name flipping by different data source also server getting recognised as computer

We identified that the CI is experiencing Name attribute flapping because SG-SCCM and SG-SolarWinds are reporting different Name values for the same CI. Additionally, SCCM is reporting the CI as cmdb_ci_computer, while SolarWinds reports it as cmdb_...

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armis servicegraph connector- some of device are missing in servicenow

I am using the Armis Service Graph Connector with ServiceNow Zurich. While comparing Armis data with ServiceNow, I found that some devices in the Armis category "Network Equipment" are missing from the ServiceNow staging table x_armis_cmdb_staging_de...

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SGC for Azure setup: "Save credential failed – Cannot set parent alias… Alias is a child alias" when

Hello everyone,I'm setting up Service Graph Connector for Microsoft Azure using the guided setup in SGC Central, and I'm stuck at the "Create and test software connection" step. I'd appreciate any advice.EnvironmentAustraliaWhat I didCompleted the pr...

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Lansweeper to ServiceNow integration is not working

Hi All,We have recently updated the Service Graph connector for Lansweeper to version 2.8.0. We have noticed that the assets are no longer being updated by Lansweeper. Please Help

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Using the SGC for Akamai API Security to integrate Akamai App & API Protector

We don't have Akamai API Security, but I'm hoping that the Akamai SGC can be used to pull CI information from App & API Protector. Has anyone done this? The set-up documentation doesn't align - the API Selection List doesn't have APIs, Sources or Sys...

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Azure DevOps Board Spoke w/OAuth error: "Identity xxx has not been materialized..."

We tried to Set up the Microsoft Azure DevOps Boards spoke using OAuth. We configured Azure DevOps by using a current app registration, confirming the values were correct and then creating a new secret. We then created a connection as described and w...

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use last run datetime

In the healthscan findings it is recommended to use last run datetime check box, so If I check that check box what value should I give for the Last run database field and last run database field

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Service Graph connector for Tenable - Zero or More than one file Attached while test load

Hi Community!! We are trying to integrate Tenable with ServiceNow and are using Service Graph Connector for Tenable. We have used MID Server for SG Connections and test connection is successful, if we don't use MID Server then SG connection is not su...

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Method failed: (/api/v1/organizations/289182/devices) code: 403 - Forbidden username/password combo

Whenever we tried to run Service Graph Connector for Meraki schedule , we are getting "403 - Forbidden username/password combo""error even though we have provided proper API key, connection. How can we resolve this. The same configuration is workin...

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HTTP code: 403 - Forbidden username/password combo

Whenever we tried to test connection with Meraki using Service Graph Connector for Meraki, we are getting below error even though we have provided proper API key, connection. How can we resolve this. The same configuration is working as expected in D...

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Is it possible to use IAM role rather than IAM account using SGC for AWS

We are implementing the Service Graph Connector for AWS to populate our CMDB. My understanding is that we need an Access Key ID and Secret Access Key to create the AWS credential in ServiceNow. However, the AWS team is reluctant to provide these cred...

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