Service Graph Connectors

Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

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SG-SCCM is populating the SAM installation table, but then removing them

We are running on Xanadu and recently installed SAM-Pro, using SG-SCCM (Windows servers) and SG-Intune (computers) for data sources. When the SCCM Software Import schedule runs, it populates table: cmdb_sam_sw_installHowever, when the SG-SCCM Remove...

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IntegrationHub Usage Subprod

Does anyone know if the Transaction data shown within the IntegrationHub Usage dashboard on sub-production instances is reliable? We are developing a PoC for intune imports via Service Graph connector, and would like to see the transaction usage, how...

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HTTP code: 403 - Forbidden username/password combo

Whenever we tried to test connection with Meraki using Service Graph Connector for Meraki, we are getting below error even though we have provided proper API key, connection. How can we resolve this. The same configuration is working as expected in D...

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Can the Service Graph Connector for Microsoft Intune Pull In Computer/Device extensionAttributes?

We're a hybrid environment (on-prem AD + Azure AD) and we're looking to store some key data in the extensionAttributes of our computer objects (AD)/device objects (AAD) to populate unpopulated fields in ServiceNow. Since the fields are readily avail...

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Azure GOV

Implement a custom file-upload widget Portal / UI Builder component) that streams filesdirectly to AzureGov cloud available via Spoke., will also need to create separate logical containers (buckets/folders) for reporters and investigators in AzureGov...

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Jamf Connection Failure

I am using Service Graph Connector with Jamf plugin to integate Servicenow with Jamf. As part of the guided set up configure connection I tried testing the connection. But unfortunately, I got 401 error. I used Client credentials authentication metho...

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Resolved! Not able to get Instance

I am getting this since last 30 minutes - Any help will be highly appreciated.

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Add new SCCM attribute to SG-SCCM Service Graph connector

Hi, We are using Service Graph Connector for Microsoft SCCM to consume End User Computer machine records in ServiceNow. There is a requirement to add below field as well to the data received.1) "LastHeartBeatTime" in SCCM - To see when all machines w...

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Not getting option to add instance in SG-SCCM v3.7.0

Hello, I am trying to add 2 instances for SCCM in the SG connector, but not able to find the option to add prefix in the guided setup. I recall this being there in previous versions, but not able to find it in v3.7.0. Has anyone faced this problem o...

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Servicenow to SharePoint Integration - Folder creation with metadata

After integrating ServiceNow to SharePoint by setting up a connection, I'm trying to create a flow designer flow with SharePointOnline Spoke action to create a folder. The folder gets created. Now I am looking for ways to set the metadata of the fold...

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gs.getSessionID() is throwing an error

var sessionID = sn_fd.GlideActionUtil.setEncryptedOutput(util.getSessionId()); if (typeof sessionID === 'string' && sessionID == '') { throw new Error("Invalid Connection & Credential Alias."); } else { outputs.session_id = sessio...

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What is the correct run order for OOTB SG-AWS Schedule Imports to resolve "Missing Dependency" error

Hello , I am implementing the out-of-the-box Service Graph Connector for AWS (SG-AWS) and repeatedly hitting "Missing Dependency" errors in the IRE logs for dependent CIs like cmdb_ci_nic and cmdb_ci_storage_volume.The error indicates that the parent...

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Tencent Cloud Discovery - Anyone Interested? I've Built a Working Implementation

With Alibaba Cloud Discovery now officially supported, I'm curious if there's interest in Tencent Cloud support as well.Tencent Cloud is one of the major cloud providers in Asia-Pacific, widely used by enterprises for multi-cloud deployments. Several...

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Armis ID instability causing CI hijacking in CMDB — Armis issue or ServiceNow issue?

I’m using the Armis Service Graph Connector on Yokohama Patch 7, and running into a serious CMDB issue related to unstable Armis IDs.Armis sends its internal device ID into sys_object_source.source_native_key.However, in my environment, the same Armi...

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