Service Graph Connectors

Deploying SG SCCM Connector using an Update Set

Hi everyoneDoes ServiceNow officially support the deployment of the SG-SCCM Connector using an update set ?Thanks

Question

SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

Question

Intune software data source bringing all software record not just corresponding imported computer

Hi All, Configuring Intune Service Graph connector to import computer records name start with " ". Using 'Computer' Data stream managed to get records. However Software data source is bringing completed software records not just corresponding to impo...

Question

Incoming Webhook to Send Notification on Teams channel

Hello, we currently use this Teams app "Incoming Webhook (to be retired)" that allows us to mediate a flow designer when the configured conditions are met, for example in a major incident a notification is automatically sent through a channel in the ...

Question

Issue with Cloud Data Center & Hardware Type Explosion After Enabling Single Hardware Type Property

Hi Community, After enabling Cloud Hardware Type property, we are seeing an unexpected behavior in our CMDB:For each Cloud Service Account, around 100 Data Centers are being created.Under each Data Center, approximately 100 Cloud Hardware Types are b...

Question

Adding new attribute in IntegrationHub ETL

Hello Everyone,Adding new attribute in IntegrationHub ETL: Should I map to Instance 1 (isDeletedResource=false) or Instance 2 (true)? I am currently customizing a Service Graph Connector using IntegrationHub ETL and need to add a new attribute mappin...

Question

SCCM to ServiceNow integration

I am working on SCCM to ServiceNow integration but while we are trying to run "SCCM - Computer Identity" Data Source, We are encountering below error,JDBC load error The TCP/IP connection to the host localhost, port 1433 has failed. Error: "Connectio...

Question

AWS Cloud Resource (cmdb_ci_cmp_resource table) with no relationship to logical data center

My organization uses AWS Service Graph Connector (without SSM) to provision Cloud CIs in ServiceNow CMDB.Recently we realized that CIs created under Cloud Resource table (cmdb_ci_cmp_resource) do not have relationship to AWS Data Center (cmdb_ci_aws_...

Question

Azure SGC for On-Prem Azure ARC Servers

We've been tasked to look into a use-case to discover several on-prem ARC servers. None are currently virtual. Our enterprise is not currently using horizontal discovery in any way. This particular team is not allowed to use Agent Client Collector o...

Question

The Jamf Service Graph Connector and the process for updating a deprecated API call

Regarding the Jamf SGC (and SGCs in general), it installs using /uapi/v1/computers-inventory in the data stream REST step, but that version has long been deprecated. In general with these SGCs, is it expected the ServiceNow will push an update to use...

Question

Jamf Connection Failure

I am using Service Graph Connector with Jamf plugin to integate Servicenow with Jamf. As part of the guided set up configure connection I tried testing the connection. But unfortunately, I got 401 error. I used Client credentials authentication metho...

Question

SAM Pro and BigFix for End User Devices?

Has anyone implemented SAM Pro using the HCL BigFix Service Graph for end user devices? I've read elsewhere that it doesn't support pulling software usage OOB and there doesn't seem to be any OOB capability to leverage CSD 2.0 for automated reclamat...

Question

ServiceNow connector with Microsoft copilot

User is unable to create a new OIDC (OpenID Connect) configuration in ServiceNow for the Employee Self-Service (ESS) Agent integration.This is because an existing OIDC configuration is already present in their ServiceNow instance, and it has mismatch...

Question

Azure and AWS Service Graph Connector - stale VMI CIs (most recent discovery >2 month)

We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...

Question

Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

Question

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