Service Graph Connectors

gs.getSessionID() is throwing an error

var sessionID = sn_fd.GlideActionUtil.setEncryptedOutput(util.getSessionId()); if (typeof sessionID === 'string' && sessionID == '') { throw new Error("Invalid Connection & Credential Alias."); } else { outputs.session_id = sessio...

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Solar winds Data streams throwing an error

Hi Everyone, I am not familiar with Service Graph Connectors and Data streams. one of our solar winds Data streams is throwing the below error :This is the Data stream Definition-The Data stream takes Connection & credential Alias record as an input ...

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Service Graph Connector for Intune: How to map IMEI to CI Name field via ETL or BR

Hello , We are using the out-of-the-box Service Graph Connector for Microsoft Intune to ingest data into the CMDB, specifically mapping to the Handheld Computing [cmdb_ci_handheld] table.We have a requirement to set the primary Name attribute of the ...

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LDAP integration is not pulling all the records, missing Cis

Hello,I have a question and maybe you can help me.I have a CI that was previously populated, but now some information is missing. In the LDAP Browse, I can see that the CI has the required information, like the serial number and userAccountControl. H...

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How to identify different entitlies data in SG-Intune

We have setup SG-Intune for two entities , but we are not able to distinguish the data coming can we do something so that I can identify which data is coming from entitiy 1 and which is coming from entity 2 ?

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Mismatch entity for Service graph connector for aws.

<p>There are existing RTE field Mapping for instancetype to instancetype and i changed the target field to custom field u_instance_type.Its giving the error while running EC2 job in servicenow . </p>

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What is the correct run order for OOTB SG-AWS Schedule Imports to resolve "Missing Dependency" error

Hello , I am implementing the out-of-the-box Service Graph Connector for AWS (SG-AWS) and repeatedly hitting "Missing Dependency" errors in the IRE logs for dependent CIs like cmdb_ci_nic and cmdb_ci_storage_volume.The error indicates that the parent...

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Are You facing Data sync issue with Service Graph connector and ServiceNow Integration

Hello Developer, Are facing data sync issue with Service Graph connector ( Microsoft Intune, SCCM, Meraki Etc., ) with ServiceNow.I have update a medium blog link there please go throw it it will defiantly helpful for you.https://medium.com/@ashishkr...

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CrowdStrike SGC - Access Issues for SGC Contents

We have tested this SGC in our Dev and Test environments without issue. However, when in Production, we have assigned the role x_crowd_cmdb.user to our "CMDB Admin" group which also contains roles sn_cmdb_admin and other roles necessary for ITOM / CM...

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Not getting option to add instance in SG-SCCM v3.7.0

Hello, I am trying to add 2 instances for SCCM in the SG connector, but not able to find the option to add prefix in the guided setup. I recall this being there in previous versions, but not able to find it in v3.7.0. Has anyone faced this problem o...

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SG-SCCM Dependent CIs Most Recent Discovery date not being updated

Hello. Several months ago, I installed the SCCM service graph connector. The computer CIs populate, and update as expected. Dependent CIs populate insert as expected. However, once the related items are rescanned, the Most Recent Discovery date is n...

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Resolved! Qualys Service Graph Connector Setup Issues

Anyone successfully setup the Qualys Service Graph Connector? Any early roadblocks with configuring it before successfully testing the connection in setup? I am stuck on an early setup step: "Configure Qualys HTTP Connection" and when I click "Test ...

Question

Solarwinds servicenow integration issue

Hi Team,I have configured the Solarwinds servicenow integration and able to see the records are updated in cmdb_ci table but I'm not able to see any records under cmdb_ci_availability_zone table and under cmdb_ci_cloud_key_pair table. The relationshi...

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Resolved! How to stop SGC updatign the 'assigned to' field on insert or subsequent updates.

Hi Team,We are using both SC-Intune and SG-SCCM, along with discovery. I do not want any of the above to set the 'assigned to' value on insert or update. How do I go about this? I've set reconciliation rules for all 3 sources where only update if 'a...

Question

Armis ID instability causing CI hijacking in CMDB — Armis issue or ServiceNow issue?

I’m using the Armis Service Graph Connector on Yokohama Patch 7, and running into a serious CMDB issue related to unstable Armis IDs.Armis sends its internal device ID into sys_object_source.source_native_key.However, in my environment, the same Armi...

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