Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,FQDN
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10-28-2025 09:45 AM
Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,Fully qualified domain name is missing while integration between servicenow and JAMF in Test Instance
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10-28-2025 10:19 AM
Hello LearnerSN7,
While I do not have specific JAMF experience, here are some steps you can check to troubleshoot the issue based on what I have been in general with other types of Data Sources, Integrations. Hope this helps you:
Check the payload
- Verify if disk size, DNS domain, and FQDN are present in the raw data (Import Set).
Review Robust Transform Engine (RTE) mappings
- Confirm that cmdb_ci_computer and cmdb_ci_disk fields are mapped correctly.
Validate Identification and Reconciliation Engine (IRE) rules
- Ensure proper reconciliation so records aren’t skipped.
Environment-specific vs configuration-related
- If it worked in DEV, the issue may be environment-specific (e.g., mappings not migrated).
- If it never worked in DEV, it’s likely configuration-related (e.g., missing fields).
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10-28-2025 10:22 AM
Hello LearnerSN7,
While I do not have specific JAMF experience, here are some steps you can check to troubleshoot the issue based on what I have been in general with other types of Data Sources, Integrations. Hope this helps you:
Check the payload
- Verify if disk size, DNS domain, and FQDN are present in the raw data (Import Set).: Yes they are present atleast disk size in MBS. in payload.
Review Robust Transform Engine (RTE) mappings
- Confirm that cmdb_ci_computer and cmdb_ci_disk fields are mapped correctly. : Its OOB we didnt change anything
Validate Identification and Reconciliation Engine (IRE) rules
- Ensure proper reconciliation so records aren’t skipped. : Ok thank you
Environment-specific vs configuration-related
- If it worked in DEV, the issue may be environment-specific (e.g., mappings not migrated).
- If it never worked in DEV, it’s likely configuration-related (e.g., missing fields). : No its not working anywhere
