I’m working on a WIZ connector integration.
- Earlier, the Name field was mapped as name + external_id, but the client now wants only name in the Name field.
- I updated the transform map so that:
- Name = name from WIZ
- CPU Name = what was previously mapped to Name (name + external_id)
- I also updated the Identification Rules for Linux to prioritize cpu_name over name.
Issue:
When I look at the sys_object_source table, the ID field is linking to the wrong target CI.
Question:
How does ServiceNow decide which target sys_id to store in sys_object_source, and what’s the best practice to make sure it always links to the correct CI?
