Mismatch entity for Service graph connector for aws.

vedpandere
Tera Contributor

a month ago

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There are existing RTE field Mapping for instancetype to instancetype and i changed the target field to custom field u_instance_type.Its giving the error while running EC2 job in servicenow .

 

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Matthew_13
Kilo Sage

3 weeks ago

@vedpandere - This happens because Service Graph for AWS expects the out-of-box field mappings to stay intact. When you change the EC2 instanceType mapping to point to a custom field, the payload no longer matches what IRE expects, and the job fails.

In ServiceNow no matter version, the safer approach is to leave the OOB mapping as-is and then copy the value into your custom field after import (via transform logic or a rule). That keeps Service Graph happy and still gives you the custom field you want.

Thumbs up if this helps you. Thanks Kindly

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