SG‑Meraki Integration – Import Sets Stuck in Loading

Aman Trivedi1
Tera Contributor

3 hours ago

Hi Team,

We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). 

🔍 Issue Summary

  • Import sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading state
  • Some import sets are marked Processed but contain 0 records
  • Scheduled jobs occasionally get stuck or lead to long-running executions

From system logs and import logs, we observed:

  • HTTP 503 (Service Unavailable) – occurring in initial API calls
  • HTTP 429 (Rate limit exceeded)
  • Parsing errors:
    • Payload for JSON Parser: undefined
    • JSON must be an object or array
  • Occasional:
    • Cannot read property 'id' from undefined
Has anyone else faced similar issues with SG‑Meraki integration??

 

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3 REPLIES 3

Tanushree Maiti
Tera Patron

3 hours ago

Hi @Aman Trivedi1 

 

refer :

KB2930957 Import Set Records Remain in 'Loaded' State After Manual Upload 

A Guide to Troubleshooting Import Set Issues

https://www.servicenow.com/community/servicenow-ai-platform-forum/import-sets-stuck-in-loading-state...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Aman Trivedi1
Tera Contributor
In response to Tanushree Maiti

an hour ago

Hi @Tanushree Maiti , Thanks for reply but this issue is little different.
Import set state loading is stuck because Api is not responding properly, and SGC Connector keeps trying until it get processed eventually job is stuck in a loop

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rush_man
Tera Contributor

32m ago

We are facing same issue since yesterday 06/14/2026

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