SG‑Meraki Integration – Import Sets Stuck in Loading

[Aman Trivedi1]

Hi Team,

We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). 

🔍 Issue Summary

• Import sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading state
• Some import sets are marked Processed but contain 0 records
• Scheduled jobs occasionally get stuck or lead to long-running executions
  

From system logs and import logs, we observed:

• HTTP 503 (Service Unavailable) – occurring in initial API calls
• HTTP 429 (Rate limit exceeded)
• Parsing errors:
  • Payload for JSON Parser: undefined
  • JSON must be an object or array
• Occasional:
  • Cannot read property 'id' from undefined

Has anyone else faced similar issues with SG‑Meraki integration??

[Tanushree Maiti]

Hi @Aman Trivedi1 

refer :

KB2930957 Import Set Records Remain in 'Loaded' State After Manual Upload 

A Guide to Troubleshooting Import Set Issues

https://www.servicenow.com/community/servicenow-ai-platform-forum/import-sets-stuck-in-loading-state...

[Aman Trivedi1]

Hi @Tanushree Maiti , Thanks for reply but this issue is little different.
Import set state loading is stuck because Api is not responding properly, and SGC Connector keeps trying until it get processed eventually job is stuck in a loop

[rush_man]

We are facing same issue since yesterday 06/14/2026

[Aman Trivedi1]

Hi @rush_man, Can you please share what are the error you are getting. 
Mine import set are stuck in a loop and remain in a loading state without processing nothing.

if you are also facing the same issue, there might be something related to global meraki issue