SG‑Meraki Integration – Import Sets Stuck in Loading

Aman Trivedi1
Tera Contributor

Hi Team,

We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). 

🔍 Issue Summary

  • Import sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading state
  • Some import sets are marked Processed but contain 0 records
  • Scheduled jobs occasionally get stuck or lead to long-running executions

From system logs and import logs, we observed:

  • HTTP 503 (Service Unavailable) – occurring in initial API calls
  • HTTP 429 (Rate limit exceeded)
  • Parsing errors:
    • Payload for JSON Parser: undefined
    • JSON must be an object or array
  • Occasional:
    • Cannot read property 'id' from undefined
Has anyone else faced similar issues with SG‑Meraki integration??

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Aman Trivedi1 

 

refer :

KB2930957 Import Set Records Remain in 'Loaded' State After Manual Upload 

A Guide to Troubleshooting Import Set Issues

https://www.servicenow.com/community/servicenow-ai-platform-forum/import-sets-stuck-in-loading-state...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti