SG‑Meraki Integration – Import Sets Stuck in Loading
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2 hours ago
Hi Team,
We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki).
🔍 Issue Summary
- Import sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading state
- Some import sets are marked Processed but contain 0 records
- Scheduled jobs occasionally get stuck or lead to long-running executions
From system logs and import logs, we observed:
- HTTP 503 (Service Unavailable) – occurring in initial API calls
- HTTP 429 (Rate limit exceeded)
- Parsing errors:
- Payload for JSON Parser: undefined
- JSON must be an object or array
- Occasional:
- Cannot read property 'id' from undefined
Has anyone else faced similar issues with SG‑Meraki integration??
1 REPLY 1
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an hour ago
refer :
KB2930957 Import Set Records Remain in 'Loaded' State After Manual Upload
A Guide to Troubleshooting Import Set Issues
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti