403 Forbidden error when creating incidents via REST API when setting assignment_group

KaustubhM959896
Giga Contributor

Hello,

I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:

**Error:**
"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"

**Request Payload:**
{
"short_description": "Test incident",
"caller_id": "[valid_user_sys_id]",
"assignment_group": "[valid_group_sys_id]",
"urgency": "3",
"impact": "3"
}

**What I've Verified:**
- Group sys_id is valid and group is Active
- Group has members
- Only setting assignment_group (NOT assigned_to)

 

**Questions:**
1. Where can I find this Business Rule? (sys_id: 11aba63683feb21052349b55eeaad31b - not showing in Business Rules list)
2. What does it typically validate?
3. What am I missing?

The same API call works fine without assignment_group. Any guidance on troubleshooting this would be appreciated!

Thanks in advance!

0 REPLIES 0