Affected CI not displaying cmdb_ci when populated from the Service Portal with a variable

[CharlesGriff]

I have a service portal and on the service portal I have the create incident widget that references a record producer. In the record producer I have a variable for the affected ci that references to the affected ci on the incident table. I auto populate the affected ci on the service portal with the relevant cmdb_ci item affected, this I pull from the URL with a catalog client script, but when the incident is created the affected ci field does not display the name of the item. Has anyone had a similar issue before, how do I get the reference field to display the name if the item.

[Dave Smith1]

Good stuff - you'll find the scripting side (both client and server-side) valuable when writing stuff like this, as well as creating BRs and scheduled jobs.