Application, Business Application, Services, Business Services, Application Services, Technical Service, Technology, Offering

[VM3]

Team,

I am new to these terminology. Can some one please explain me these terminologies with some examples? 

It is very confusing to me. We need to follow CSDM framework.

1) Application,

2) Business Application,

3) Services,

4) Business Services,

5) Application Services,

6) Technical Service,

7) Offering,

😎 Technology

Thanks in advance.

[Tom Sienkiewicz]

Since you mentioned CSDM, have you read the whitepaper? It pretty much answers what you're asking:

https://community.servicenow.com/community?id=community_article&sys_id=c981db3a1b018154ccc253da234bc...

Also to understand from technical perspective, how different types of Application Services are related, you can refer to the below documentation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/co...

[VM3]

Thanks Tomasz.

Your information was very helpful.

[suvro · Accepted solution]

Hi,

1) Application : Applications installed in Servers

2) Business Application : Applications installed or purchased to support a particular business capability

3) Services,: Any offering that you are providing to a customer which has a value

4) Business Services,: Services supporting your Business Applications

5) Application Services: It contains the architecture of a Business Service (What all components are supporting the Business Service)

6) Technical Service : Group of technical resources like all windows servers

7) Offering: Different categories of the Business Service. If you are Credit card provider, GOLD, PLATINUM etc are your different offerings

😎 Technology: Mostly its all about the capabilities you posess

[VM3]

Thanks Suvro.

Your explanation was very helpful.