Automating the Download of Email Threads from ServiceNow Tickets

[will_aponte]

Hi everyone,

I'm looking to automate the process of downloading email threads from ServiceNow tickets. I know there are several ways to approach this, such as using scheduled jobs, REST APIs, business rules, or integrating with external tools like Microsoft Power Automate or Zapier.

Could anyone provide detailed guidance or examples on how to set up such an automation? Specifically, I'm interested in:

1. Creating a scheduled job to extract email threads.
2. Using REST APIs to programmatically access and save email threads.
3. Setting up business rules to trigger email extraction.
4. Integrating with external tools for automation.
5. Adding a "download button" to the "activity" or "work notes" section.

Any help or insights would be greatly appreciated!

Thanks in advance!