Collapsing and expanding variable containers in Service Catalog

[Harsh33]

Dear Community,

I have seen several threads mentioning the need for collapsing and expanding variable containers in Service Portal, which is currently not supported. We are embarking on a journey for new functionality in Service Catalog and I was hoping you can help me understand the main reasons your users need this behavior.

I envision the following possibilities:

a) A pretty long catalog form

b) It's perceived to have a better look and feel

c) You need to specify titles which are only available in containers and variable sets

If you need variable containers to be collapsed for any one of the above reasons or any other reason, it'll be great if you can mention it as a response to this post.

Thanks!

[Priyanka Gupta]

A for me totally. Scrolling down a long form is unnecessary for the users especially if all of the sections are not mandatory when they can just collapse a few sections and get away with scrolling.

[Harsh33]

Thanks for your response Priyanka. One question I usually ask customers about is the use cases for having a long catalog form. Do you let me know a few use cases where you have these long forms? Are these candidates for a wizard-like experience?

[JC S_]

Hi @Harsh the wizard-like experience you mentioned is not necessarily just applicable to only long forms. This can help greatly to provide focus on each section for your form. You can check out this great sample here.

[Harsh33]

Thanks JC. I agree, it definitely can be a better experience by allowing the users to focus on one section rather than get overwhelmed.

If you are interested, can you please vote on this idea ?

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=14316cdcdbe59010feb1a851ca96...

Thanks,

Harsh