Configure multiple dynamic page variables for different record types

[FredrikT]

I added a dynamic page variable on the Ticket Form page for Change and Incident to match Request to show the record # in breadcrumbs ( Home > INC0012345 instead of Home > Ticket Form). 

If Dynamic page title = %ticketItem and all of the dynamic page variable this appears to only work for one as stated in docs:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/seo-sp.html

"If more than one dynamic page variables match a variable defined in the Dynamic page title field, the record with the earliest Created date is used."

what is the syntax for adding multiple dynamic page variables?  %ticketItem, %ticketCHG, %ticketINC etc. or is there another way to get this to work?

Thanks!

[Steve Kelly]

Did you get an answer for this?

I have a similar issue where our KB articles sometimes load with sys_id in the URL (out of box behavior) or sometimes with article=KBxxxxx in the URL (custom). I'd like to create logic to have the title display based on which one is in the URL.

[FredrikT]

I have not

[Oleksiy Kosenko · Accepted solution]

There are no predefined names, you select the name in your Dynamic page title variable definition. In your example you obviously created an entry in [sp_page_title_variable] with the name "%ticketItem" (or it was there OOTB), and since then you can reference this definition by name in your field "Dynamic page title".

(Review the table https://your-instance.service-now.com/sp_page_title_variable_list.do to better understand what I mean).

Create another Dynamic page title variable record, give it another name eg. "%whatever" and use it in your dynamic title hand in hand with the first one:

Dynamic page title = %ticketItem %whatever

Since definitions are bound to a table, you hardly get both variables populated at once. Then one remains empty value and the other gets populated and produces a nice dynamic page title.

I even suspect (and let you prove or refute it 😉 ) that two different definitions with the same name "%ticketItem" would allow you keep it simplest:

Dynamic page title = %ticketItem

The value gets populated according to whatever definition (table / sys_id) matches this time.