Hello,
I have a requirement to update (customize) the Subscription emails that come out of the box for Knowledge Subscriptions (there are 5 total).
I am having a hard time understanding the logic the current emails are built on. It currently uses a Notification Mail script to pull in information, which I've pasted the name & code from that script.
I want to make this into a table format (to be consistent w/ the rest of our organization's emails)... is it possible to add HTML to this code here in to add a table? I have tried w/ no success. Also, I am looking to pull in the article Short Description and Author of the article.
Can anyone help with this? like I said I am not even sure where this is pulling from.
Thanks
Notification: Article commented
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var obj = new JSON().decode(event.parm2);
email.setSubject("Reg: Article "+obj.article_number+ " has been commented on "+obj.commented_on);
template.print("Hi "+obj.receiver+",<br/>");
template.print("<br/>");
template.print("An article that you have created/updated has received a new comment.<br/>");
template.print("<br/>");
template.print("<b>Article Number</b>: <a href='https://"+gs.getProperty('instance_name')+".service-now.com/kb_view.do?sys_kb_id="+obj.article_id + "'>"+obj.article_number+"</a><br/>");
template.print("<b>Commented By</b>: "+obj.commented_by+"<br/>");
template.print("<b>Received On</b>: "+obj.commented_on+"<br/>");
template.print("<b>Comment</b>: "+obj.comment+"<br/>");
template.print("<br/>");
template.print("If this comment requires you to update the article, you may do so from ");
template.print("<a href='https://"+gs.getProperty('instance_name')+".service-now.com/kb_knowledge.do?sys_id="+ obj.latest_version_id + "'>here.</a><br/>");
})(current, template, email, email_action, event);
