Customizing Email Layout template

[ravi_otpp]

Hi SN Community,

Would anyone happen to have any insight into customizing the sample System Policy > Email > Layouts templates (eg. "Demo Layout - Light") in the system so that we can display an email approval notification with horizontal separators lines between sections? This would look similar to ServiceNow's own "Incident Commented..." email notifications (see attached).

We're currently using a single System Policy > Email > Templates > request.itil.approve.role script to surface all of the details in the approval email. I've also found that using ${notification:body} within the email layout template will surface the template details, however, I'm not sure how to create the separator lines to differentiate between sections - does this need to be done on the email template itself?

Would anyone have a sample Email Layout template they can share for my reference?

Thanks!

Ravi

[randiejaffe]

I am also working on designing templates/layouts for our customer. They want a standard look and feel for their notifications to end users. I would love to see some examples of what some other folks are doing?

thanks

[JC S_]

I highly recommend that you read my post below regarding the use of Email Layout for your email notifications and scheduled reports.

I explained how you can easily apply company branding to make your ServiceNow emails more personal. Go ahead and comment on the post if you are able to make it work (perhaps you can show us your end result):

Learn how to apply your company branding using Email Layout for notifications and scheduled reports

[Haustin Kimbrou]

Link gave me an invalid parameters error.

Just searched for the title you put there and found it. Posting for anyone else 🙂

https://www.servicenow.com/community/itsm-articles/learn-how-to-apply-your-company-branding-using-em...

[JC S_]

If you need horizontal separator lines, you just need to enter <hr/> on the HTML source code between sections.
The separator lines placement is really dependent on how you structured your email notifications.

Example:

Which will result to:

On our setup we put the mail scripts (which generates the content) on the Email Notification. Then on that email notification we use an Email Template (which has blank subject and message HTML) in turn that Email Template is referencing an Email layout. The end result is a beautiful and personal email notification with our company's branding.

I highly recommend that you read my post below regarding the use of Email Layout for your email notifications and scheduled reports. I explained how you can easily apply company branding to make your ServiceNow emails more personal. Go ahead and comment on the post if you are able to make it work:

Learn how to apply your company branding using Email Layout for notifications and scheduled reports