Discovery for ipad and Mac OS

[VM3]

Hello Experts,

Can ServiceNow discovery find ipad and Mac OS? Just curious to know.

If yes please provide me the detail steps.

Thanks.

[sachin_namjoshi · Accepted solution]

You can use OOB discovery probe to discovery Mac OS

https://docs.servicenow.com/bundle/quebec-it-operations-management/page/product/discovery/reference/r_DataCollDiscoMacOSXComputers.html

Also, you can Service Graph connector to pull ipad of rest of MAC devices using JAMf.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/cmdb-integration-jamf.html

Regards,

Sachin

[VM3]

Thanks Sachin

[Giles Lewis]

ServiceNow Discovery is agent-less. In other words, there is no software agent which is required to be installed on the device to be discovered. This works great for servers and network equipment that is always powered on, and connected to the network. It does not work so well for personal computers which may be in a powered off state when the discovery job runs, and it does not work at all for mobile devices.

JAMF is the product most commonly used to manage iOS and macOS devices. 

There are various techniques and/or products that can be used to import data from JAMF into the CMDB. ITS has the most comprehensive product offering in this space.

[VM3]

Thanks Giles