Employee Center Form for Creation from Incident and Request

[Justin Wenner]

Hello,

I would like to create a Form in our employee center with a field 'request' or 'incident' and of the basis of this, it should be create a incident or request. The process are should be handled by a flow.

I try this with a normal maintain item, but the problem is, it is creating per default a request.

How i can realize my introdusion?

Best regards

Justin

[Dr Atul G- LNG]

Hi @Justin Wenner 

To create an incident, you can simply use the record producer [ NO FLOW NEEDED , it is OOTB]. If you need more information, you can ask the user for details through the variables. Then, you can concatenate all the information and use a script to add it to the description field.

[Justin Wenner]

Thank you very much for your answer. I know I don't need a flow, but I want it because I want to have actions executed automatically. This should be an attempt to solve the problem automatically.

[Dr Atul G- LNG]

Hi @Justin Wenner 

Once an incident is created, you can use a flow to execute actions, such as outage creation or other tasks. However, out of the box (OOTB), no flow is required to create an incident.

[Justin Wenner]

I understand. Is the desired Way to create a flow with a trigger on the incident table?

[Dr Atul G- LNG]

Hi @Justin Wenner 

I would say yes, on the RP (Record Producer) we don't use the flow, but once an incident is created, if needed, we can create a flow on the incident table.