Error when accessing courses on Now Learning platform

SandraRodrigue
Tera Contributor

 Whenever I try to start a course on ServiceNow, I receive the following error message:

Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404

Return to LMS

My language setting is configured to English. Although I am located in Brazil, I am not trying to translate the site or use any unsupported language. I have already tried switching browsers and tested on Edge, Chrome, and Firefox, but none of them allow me to access the courses. 

9 REPLIES 9

MariaCarolina
Tera Expert

Me too. This happens to me using my partner account and to my friends using their personal accounts. We stopped our learning because of this; no courses are opening. We've tried several browsers, cleared the cache, and nothing has worked.

Detechsoms
Kilo Contributor

também estou com o mesmo problema, minha localidade é Brasil também. 
Está complicado, tentei de todas as formas e não obtive sucesso 

piemini
Kilo Contributor

Im based in Brazil as well. Same problem...

MariaCarolina
Tera Expert

@piemini @Detechsoms @JerfsonAugusto @marialima @SandraRodrigue  

 

I changed the browser language to english (the same language as the course) and it worked.

Thank you for sharing this. Just an extra info:

Even if your browser language is english you have to change it again to work, my browser language was already english but it only worked when I changed again to english.