Filter search entry has unwanted special characters
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02-02-2024 12:21 AM
Hi all!
As visible in the attached screenshot, certain field labels (in connection with "department") contain unwanted special characters in their names. However, if I check the field labels themselves in the "Filed Labels" Table, they do not contain these extra characters. It seems that these artifacts are only visible when using a filter and searching for fields.
Any idea, why this might happen?
Many thanks in advance for your help!
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03-21-2024 11:08 AM
Hi @SzTamas
Did you find a solution for this? We are experiencing the same and any insights would help!
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03-21-2024 11:39 PM
Hi @IRavin,
yes, HI Support pointed out that there was an extra line in the entry (someone pressed "enter").
When the field label was corrected, the issue was gone.
See HI Ticket for details:
https://support.servicenow.com/now?id=form&sys_id=2e64657947984210b6a52545d36d4386&table=sn_customer...
Best regards,
SzTamas
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03-22-2024 12:00 PM
Thanks for the details @SzTamas ,
I do not have access to this HI Ticket but I followed your response and removed that extra space on the label and it worked.
Thanks,
Ravin.