Filter search entry has unwanted special characters

SzTamas
Tera Contributor

Hi all!

 

As visible in the attached screenshot, certain field labels (in connection with "department") contain unwanted special characters in their names. However, if I check the field labels themselves in the "Filed Labels" Table, they do not contain these extra characters. It seems that these artifacts are only visible when using a filter and searching for fields.

 

Any idea, why this might happen?

 

Many thanks in advance for your help!

7 REPLIES 7

IRavin
Tera Contributor

Hi @SzTamas 

 

Did you find a solution for this? We are experiencing the same and any insights would help!

SzTamas
Tera Contributor

Hi @IRavin,

 

yes, HI Support pointed out that there was an extra line in the entry (someone pressed "enter").

When the field label was corrected, the issue was gone.
See HI Ticket for details:
https://support.servicenow.com/now?id=form&sys_id=2e64657947984210b6a52545d36d4386&table=sn_customer...

 

Best regards,

SzTamas

IRavin
Tera Contributor

Thanks for the details @SzTamas ,

 

I do not have access to this HI Ticket but I followed your response and removed that extra space on the label and it worked. 

 

Thanks,

Ravin.