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Getting connection failed when trying to configure new SMTP account

GeoThomas
Tera Contributor

I am trying to connect to my organization SMTP account from the service now instance. I am able to test connectin from the midserver instance, but when I try from service now portal associated to that midserver instance, I get the following error:

 

GeoThomas_1-1711551221791.png

 

 

This is the configuration I am trying:

GeoThomas_2-1711551360084.png

 

 

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