Getting 'Record doesn't exist or ACL restricts the record retrieval' error on trying to download an attachment from incident

[Avishikta S]

The requirement is  Download & Read the certificate file contents(JPEG/PNG) in the incident. I have created on test incident and trying to download the attachment through below API.

API details :  https://instance.service-now.com/api/now/attachment/sys_id/file

I am getting the below response.

<response>

<error>

<detail>

Record doesn't exist or ACL restricts the record retrieval

</detail>

<message>No Record found</message>

</error>

<status>failure</status>

</response>

[Ankur Bawiskar]

Hi Avishikta,

With what user you are testing? i.e. user credentials

Regards

Ankur

[Avishikta S]

the user has admin role

[Ankur Bawiskar]

Hi Avishikta,

the endpoint you are giving is incorrect. in order to download the attachment following endpoint is to be given; you need to give the sys_id of the sys_attachment table record.

can you show the exact endpoint you are giving there?

https://<instanceName>.service-now.com/api/now/attachment/{sys_id}/file

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur