Hi I am working in REST API of service now. In Import Set API i can't access Retrieve an Import Set record (GET) method. It says record not found evethough I gave sys_id of I posted.

yashothara · ‎03-14-2016

In import Set API, I can't access Retrieve an Import Set Recordhttps://dev17686.service-now.com/$restapi.do?sysparm_cancelable=true method by giving sys_id even though I posted a record and get sys_id of that.

Chris M3 · ‎03-14-2016

The sys_id that is returned during a POST call to an import set table is not the sys_id of the record in the import set table. It is the sys_id in the target table(where the record was transformed to)

To get the sys_id, as an admin, you have a multitude of options

Navigate to the record in a list, right click and copy sys_id.

Open the record in a new window, without the frames. The URL will contain the sys_id

While in the record, right click on the header, select show XML, and find sys_id in there.

View solution in original post

surya123 · ‎11-12-2017

Hi All

I am trying a PUT method to send a reference field over to third party system.

I have this in the content-

{

"Fields": {

"6098": "${ticket}",

"6878": "${incident}" ,

"6744": "${state}" ,

"7688": "${group}"

}

It works well and give 200 as http status if i removed the last line i.e "7688": "${group}" . If i put that then i get the error message

{"Message":"{\"Errors\":[\"Field 7688 cannot be used for this operation.\"]}"}

We donot use basic authentication but just the Headers for connection.

Can anyone tell me what is wrong here/?

yashothara · ‎03-14-2016

Hi Chris Martin and Srikanth Gunuru,

Now It is working. Thank you so much for your help.

rajeevhegde · ‎09-04-2018

Hi Yashothara,

I am also facing the same issue.

Could you please let me know how you were able to resolve it.

Paromita · ‎09-10-2018

Hi Yashothara,

I am also facing similar issue.

Can you please elaborate on steps taken to resolve it.

blanca12 · ‎09-11-2018

The user whom you are trying to access should have rest_service role. Could you please check whether the user has the role or not?

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