How 'Due Date' is populated in RITM?

Suggy
Giga Sage

‎11-01-2022 02:28 AM

How 'Due Date' is populated in RITM? In OOB instance, it is showing 1 day from the request submitted date.

 

Note - 

1 . I changed Delivery time on catalog item  - no use

2. In workflow, everything is defined as empty. So no use

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Saurav11
Kilo Patron
Kilo Patron

‎11-01-2022 02:50 AM

Hello,

 

Using workflow it has been updated. on your workflow there is tab " schedule" and you will find column "

 

Please refer the below article for more information:-

 

https://www.servicenow.com/community/now-platform-blog/delivery-dates-estimated-delivery-dates-in-yo...

 

Please mark my answer as correct based on Impact.

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