how to add new hardware assets?

[Gerry Crumbley]

I am new to Asset Mgmt in ServiceNow. I cannot find documentation that gives step by step instructions for inputting CI's into SN. I've looked on the ServiceNow doc, WiKi, etc.

Trying to do it by trial and error is wasting my time. Example:

Hardware > New Record

Model Category = Desktop; gives an error

go to Lookup List > New: Enter this information and it says it already exists??

So, I entered "computer" in Model Category and it accepted that. But, then the Model field wouldn't take my entry. I went through the NEW steps there as well and cannot get it to work..

So, obviously there's a lot I need to do before I can just enter assets.

Where can I find a step by step User Guide for Asset Management? I don't want to waste anyone's time by asking questions on every step.

[Gerry Crumbley]

I don't see "Laptop" as a category. I need Laptop and Desktop as model categories. They have different software installed.

so, I try to add "Laptop" and get this error ????? This isn't as simple as it looks . . . . .

[Gerry Crumbley]

So, I see there are no more replies to this. Surely, it can't be this difficult.

There has to be a way that we can upload a list (table) of the assets we use so that the drop downs will populate with OUR assets instead of the OOB assets.

I didn't realize I needed programer experience in order to get SN working like we need it.

[Gerry Crumbley]

OK . . . so I can get hardware into our assets. although it takes several steps

Now . . . . how can I modify the "display name" so it does NOT include the asset tag number??

[Priyanka Gupta]

Hi Gerry! I have been trying to do the same. Have you been able to figure it out?

What are the steps that you took to enter a computer/laptop into both CI and Asset?

Regards,

Priyanka

[Priyanka Gupta]

I get the same error and I want to differentiate laptops from computers.

Priyanka