How to change the popup vieww of a reference field in Service Portal.

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sailaja2
Kilo Contributor

‎05-18-2018 09:35 AM

Hi All

We are showing a Record producer in the Service Portal. It has a reference field pointing to cmdb_ci table. if we select any CI, then we will see the reference icon (i).

If we click on it, we are seeing default view.

How can we change it to a different view?

We have sys_popup view, sp view. But, we are not seeing these views. Even if i add view=sp in the url, i see the same default view.

Any help is really appreciated.

 

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Domenic Horner
Tera Expert

‎05-22-2018 05:45 PM

Hey,

You can add the CSS:

.add-on { display: none; }

To and page/widget that you'd like to hide the reference icons from.

I haven't found any way to modify the view that is displayed in them. (as Portal doesn't respect a `sys_popup` view)

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SarahM328135434
Tera Contributor

‎05-28-2026 11:47 AM

Was a solution found ? I am also looking to edit the pop up view on the service portal and cannot seem to find a global reusable solution.

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