how to change the status of the ticket based on email reply
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04-28-2022 02:01 AM
Hi Team,
We have a UI action called 'Compose Email' in workspace menu.
So when agent click on this menu, agent can trigger a email to any external user.
So when we get a reply from this user, status should change to WIP.
Please help on how to acheive this one.
Thanks,
Sri
2 REPLIES 2

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04-28-2022 02:13 AM
Hi,
You can use inbound email actions for this.
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04-28-2022 06:28 AM
Hi Sumanth,
May i please get a script for above?
Please help!
Thanks,
Sri