how to change the status of the ticket based on email reply

Sri56 · ‎04-28-2022

Hi Team,

We have a UI action called 'Compose Email' in workspace menu.

So when agent click on this menu, agent can trigger a email to any external user.

So when we get a reply from this user, status should change to WIP.

Please help on how to acheive this one.

Thanks,

Sri

SumanthDosapati · ‎04-28-2022

Hi,

You can use inbound email actions for this.

Sri56 · ‎04-28-2022

Hi Sumanth,

May i please get a script for above?

Please help!

Thanks,

Sri