How to enable download chat transcript in MS Team VA integration

[GOVIND ARJUN DH]

is there any way to enable download chat transcript feature in MS teams' integration like we get it on Virtual agent after end of chat

[harun_isakovic]

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/download-chat-transcript.html

Maybe you can find something here

[Bennett Carson]

Thanks for sharing it. I was facing the same issue on the doc file which we designed for https://sanantoniobikeshare.org/best-folding-bike-locks/  . But after reading you reply to the fellow post. When I checked your shared doc file after analyzing it I fixed the issue in our doc fiel for the folding bike locks data.

[dkhatri]

Hi Bennett,

We are facing the similar issue, so after ending the conversation with the agent, the Transcript download option is not coming on MS Teams. However, on Web UI that option exists so could you please share the exact steps you've taken to fix this on Teams.

Thanks!!

[dkhatri]

Hello Bennett,

Thanks for your update, however we are facing the similar issue. 

After ending the conversation with the agent, the Transcript download option is not coming on MS Teams. However the same exists on Web UI, which is coming as expected, so could your please share exact steps you've taken in order to fix this issue within MS Teams.

Thanks!!