How to enable download chat transcript in MS Team VA integration

[GOVIND ARJUN DH]

is there any way to enable download chat transcript feature in MS teams' integration like we get it on Virtual agent after end of chat

[dkhatri]

Hello Bennett,

Thanks for your update, however we are facing the similar issue. 

After ending the conversation with the agent, the Transcript download option is not coming on MS Teams. However the same exists on Web UI, which is coming as expected, so could your please share exact steps you've taken in order to fix this issue within MS Teams.

Thanks!!

[sachinbhasin11]

Can you paste a screenshot of the button you are able to view here